Shipping policy
📦 Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below:
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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You will receive an email notification with tracking information once your order has been shipped.
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During high-volume periods (e.g., new product launches, sales), processing time may be slightly delayed.
Domestic Shipping (U.S.)
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Standard Shipping: 3–5+ business days
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Express Shipping: 2–3 business days
Shipping times are estimated and not guaranteed.
Shipping rates are calculated at checkout based on your location and selected delivery speed.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.
Shipping Delays
Shipping Issues & Liability
Once your order has been shipped and is in the hands of the carrier, LashBySherry is not liable for any lost, stolen, or damaged packages.
We are also not responsible for delivery delays caused by shipping carriers, customs, weather, or incorrect address input by the customer.
If your package is marked as "delivered" but you have not received it, please contact the shipping carrier directly to file a claim.
Wrong Address Disclaimer
Please double-check your shipping address before placing your order. We are not responsible for packages sent to the wrong address due to customer error.
Returns & Exchanges
We do not accept returns or exchanges on used or opened lash products due to hygiene reasons.
If you believe your product is eligible for a return, please email us within 14 days from the date your order was placed at [lashbysherrysupplies@gmail.com].
To be eligible for a return:
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The item must be unopened, unused, and in its original condition and packaging.
Once your return request is approved, you will receive instructions on how to send your item back. Please note that shipping costs for returns are the responsibility of the customer, unless the item arrived damaged or you received the wrong product.
If you have any questions about your order or our shipping policy, feel free to reach out to us at [lashbysherrysupplies@gmail.com]. We’re happy to help!